‘Redundant Entry’ requires websites to auto-fill or provide information that’s required more than once in the same process.
Introduction
When a user is following a multi-step process, they may need help if information is asked for on more than one step of the process.
Requiring users to remember, re-type or replicate information within a process may be difficult for some users due to the cognitive requirements. Users with memory issues or who experience cognitive fatigue will benefit from fields auto-filling with information entered previously.
How to Pass ‘Redundant Entry’
If a process requires information that a user has previously provided to be entered again in the same process:
- auto-fill the information; or
- make the information available to select.
Exceptions
- Where re-entering the information is essential
- If the re-entering is required for security
- When information entered previously is no longer valid
‘Redundant Entry’ Tips
A browser’s auto-fill feature is not sufficient.
Your website doesn’t need to retain information between distinct sessions for a user.
Making information available could include auto-filling, providing drop down options or a check box to copy across previous responses.
